Refund policy

Bikes purchased online and not picked up in the store may be returned within seven (7) days of receipt as long as the item you are returning has all the original packaging (and is in it), was not ridden or assembled and has the VeloConcepts original label and we will exchange it for another bike. In order to process please contact us directly via phone or email for return authorization.

All parts, apparel, and accessories not mounted or worn, are allowed returns up to seven (7) days from receipt. As long as the item you are returning has all the original packaging (and is in it), was not used, and has the VeloConcepts original label, we are willing to give you an exchange or refund for it. In order to process please contact us directly via phone or email for return authorization.

For items on sale or discounted all sales are final, and VeloConcepts does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any sale items under any circumstances.

Shipped returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.